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paula-cook asked ·

unable to hear messages

We are only using headsets for our admin team, however when a voice mail is left we can't hear it. is there a setting that I am missing?
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danno answered ·
The setting will be found in your sound card client.
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paula-cook answered ·
I did that and it disabled the headset.

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mike answered ·
In the RingCentral desktop app, go to Settings > Sound and make sure it's recognizing the right device and choose it from the drop-down menu.  If is showing up here and set correctly then it would some other setting in the PC.

Mike


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