question

rob-jensen avatar image
rob-jensen asked ·

extensions not working

Extensions are not always going to the correct person. e.g. Someone types in a persons name and it goes to the conference phone. This happens all the time. What is causing this? Is there a fix?
topic-default
1 |1000 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

· Write an Answer
mike avatar image
mike answered ·
This sounds like an issue with the call handling and forwarding configuration, or perhaps you have an advanced rule set up.  If you are unable to locate the issue,  reply back here with some specifics, time, date, phone numbers/users. etc so we can see a sample.  I'm chainging this to a private conversation so you can post details.

Mike
Share
1 |1000 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadet.swift avatar image
saadet.swift answered ·
Hello Rob,

Are you still experiencing this occurrence? 
Share
1 |1000 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces