question

Trevor Thorpe avatar image
Trevor Thorpe asked ·

Softphone App will not open Windows 10 64-bit

I am a new ringcentral customer and haven't been able to get the desktop application to launch.  I have reinstalled multiple times, deleted the appdata folders, cleaned the registry, updated java... everything I could possibly think of but I still get this error every time:


Problem: Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x69EEEE5F; read 0x00000250;

* stack trace *

DrvPresentBuffers

DrvPresentBuffers

MapiBridge::MakePacket<MapiBridge::RequestAccountInfo>

DrvPresentBuffers

<undef>

<undef>

DrvValidateVersion

DrvPresentBuffers

DrvPresentBuffers

<undef>

<undef>

<undef>

<undef>

<undef>

<undef>

DrvValidateVersion

BaseThreadInitThunk

RtlGetAppContainerNamedObjectPath

RtlGetAppContainerNamedObjectPath


Details: Exception

>>>

Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x69EEEE5F; read 0x00000250;

* stack trace *

DrvPresentBuffers

DrvPresentBuffers

MapiBridge::MakePacket<MapiBridge::RequestAccountInfo>

DrvPresentBuffers

<undef>

<undef>

DrvValidateVersion

DrvPresentBuffers

DrvPresentBuffers

<undef>

<undef>

<undef>

<undef>

<undef>

<undef>

DrvValidateVersion

BaseThreadInitThunk

RtlGetAppContainerNamedObjectPath

RtlGetAppContainerNamedObjectPath


<<<

ESS::Assertion in thread 252 @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:383 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ESS::HaltOnUnexpected

'anonymous namespace'::ExceptionFilter::UnhandledExceptionFilterProc

UnhandledExceptionFilter

RtlCaptureStackContext

RtlGetAppContainerNamedObjectPath



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