question

Pot O Gold Rentals avatar image
Pot O Gold Rentals asked ·

Ring Central Office@ Hand Crashes to desktop no matter the version.

No matter the version I install, the application crashes to desktop with this error.
I have done a rollback all the way to version 8.0.6 with no success.
I have installed a new winhood.dll file.
This is on a Windows 7 Pro machine.
 

Problem: Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x671403DA; read 0x00000031;

* stack trace *

D3D11CreateDeviceAndSwapChain

glWaitSync

glWaitSync

ANGLEPlatformShutdown

ANGLEPlatformShutdown

ANGLEPlatformShutdown

egl::SwapBuffers

<undef>

QWindow::format

QOpenGLContext::swapBuffers

QOpenGLContext::swapBuffers

QSGRenderLoop::setInstance

QObject::killTimer

 

Details: Exception

>>> 

Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x671403DA; read 0x00000031;

* stack trace *

D3D11CreateDeviceAndSwapChain

glWaitSync

glWaitSync

ANGLEPlatformShutdown

ANGLEPlatformShutdown

ANGLEPlatformShutdown

egl::SwapBuffers

<undef>

QWindow::format

QOpenGLContext::swapBuffers

QOpenGLContext::swapBuffers

QSGRenderLoop::setInstance

QObject::killTimer

 

<<< 

ESS::Assertion in thread main (7400) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:383 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

<Stack trace not available on current OS version!>

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saadet.swift answered ·
Hello Pot O Gold Rentals,

Did you follow the instructions in their entirety to fully downgrade the app? The following link walks you through everything.  https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/9345?_ga=1.31383483.583805904.14...

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