question

nikki-sevilla avatar image
nikki-sevilla asked ·

Inbound calling error heard

After the swap done to the numbers, an error message heard : please configure your voice URL to change this message, and lets us know how we can help you during the development.  An example for this: when a number was ported to Ring Central and swapping has been done to the digital line number/s.  How can we rectify this issue?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
saadetswift16514 avatar image
saadetswift16514 answered ·
Hello Nikki,

That seems quite strange. Do you get this message when calling from a RingCentral phone/number to another outside number? Or do you get the message when calling a RingCentral phone number from a different number (such as your cellphone)?
2 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Both. we tested the line and  same error message heard. A colleague called from a different  phone. same behaviour
0 Likes 0 · ·
I would suggest calling into support so that we can get a live call example. The number is 888-898-4591, Option 3. Or you can always open up a web case by clicking the button below:



0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces