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nikolaus-buch5300 asked ·

outbound calls from same desk phone for all of our numbers

I need to be able to make outbound calls from my desk phone but from different lines/extension without having to go to the other phone assigned to that extension. Is it true that this is not possible with the desk phone?
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danno147 answered ·
Yep
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nikolaus-buch5300 answered ·
How come it's not possible? Isn't this the basic function of a phone with multiple lines? I am just wondering, because we had Verizon before and this was not a problem. Thank you!
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I don't speak for RC, but I work on a lot of phone systems and I'm not aware of any system that will support this function.  Verizon is not a phone system provider- rather a wireless provider.  However, a dedicated premise-based server system may allow you to re-configure tables and settings to modify the outgoing sip presence.
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Hello Nikolaus,

The reason why this is not possible is because in order for each phone to register it is given a unique phone number, authentication ID, password, serial number, etc. that cannot be "shared" by any other device. It would cause issues on the back end for incoming and outgoing calls. For instance, the system wouldn't know which physical phone should ring, etc.
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@Rob - I think it's insulting to clump all resellers, consultants and installers (by proxy?...really) in your comment that we "try to gaslight customers by telling them their questions/requests/complaints are outer-limits." I'll just leave it at that.
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Proves the old axiom "people don't plan to fail - they fail to plan".  Proper strategic planning avoids negative results.  The money I spend on specialists (CPA, IT, Lawyer, etc.) pay for themselves since they specialize in their respective fields - which allows me to focus on my specialty.  Although there is no utopia - change is inevitable.  My bag cellphone had a longer battery life than my current phone!
 
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I am a partner/reseller for RIngCentral and several other VOIP providers. Not all are the same. I provide the BEST consultation for all my clients and tell them what's a problem and why it is a problem for THEIR particular system. Not everyone has the same needs and/or wants. I show them ALL the features of what I can provide them based on my BEST recommendation for their needs. I have walked away from a good number of prospects because I could not provide them what they wanted with any provider (some outlandish wants mostly) rather than making stuff up and saying that any one provider will do what they want...only for them to later find out it doesn't.

My VOIP expertise and reputation for honesty and forthrightness are very important to me. I know of at least three partners/resellers/installers that I have met or communicated with that help out here in the forums who are of the same mindset and operate their businesses the same way. Maybe your experience with other consultants (non-RingCentral) has been different but those consultants normally never last long in business. Whether they are "RARE" is total subjective to any given client in any given situation.
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