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michael-warshafsky5382 asked ·

RC Salesforce Lightning the 'Related To' field won't populate

RingCentral for Salesforce Lightning the 'Related To' field won't populate with either the appropriate record or the current record the user is viewing...
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mike answered ·
HI Michael,   Sorry this post got missed.  Do you still need help with this?

We have some new recently published user-guides for this integration if it helps.

Admin Guide

User Guide

Lightning Blog Post
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michael-warshafsky5382 answered ·
Thanks Mike, yeah I still need help. I've gone through these instructions and my related to field still isn't populating? Even with the current record....
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Hi Michael,   I've checked with a couple engineers and they would like you to open a support case so they can take a look.  You can use the button below and if you'd like feel free to reply with the case number when you are done so we can follow it with you.




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