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joe-zacky avatar image
joe-zacky asked ·

Unable to set greeting from Office@Hand mobile app

I have been unable to change my greeting from Custom to Default using the Office@Hand / RingCentral app on my iPhone 5s. I simply want to be able to turn off my custom greeting and turn on the default greeting when I am away from work (and vice-versa). I do not know if other people at my company have the same problem.

My account is Office@Hand with AT&T in the United States.

The Office@Hand app version is 9.0.0.3.54 (44.5.11.1).

Here are the screenshots:


1) The greeting is initially set to Custom.




2) I select Default greeting.




3) After clicking Done this error is shown.




Anyone else having this problem?  Any help would be appreciated.

Thanks,
Joe

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mike answered ·
Hi Joe,  Sorry for the delay on this one.  We've take a look a this and for this issue, and because it's an AT&T account, it will be best to call in and open a support case over the phone.

Mike
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