No SMS reception while active on MacOS Desktop app
While running the RingCentral for Mac desktop app (Release 184.108.40.20618 (64-bit) on MacOS 10.11.6), I can see any SMS messages that have come in before the application was launched. I can also send new SMS messages. But new messages never arrive (I see them on my iOS app and via SMS forwarding to my cell phone). If I exit and restart the desktop app, I see the new messages. I thought maybe that there was just a long delay between refreshes, but even 10 minutes later there are no new messages arriving to the app.
Is there some configuration issue with my service or is this a known problem?
No network or FW changes between working and non-working (plus, iOS soft phone app is on the same network). It's suddenly (after several hours) working again, though (after several times of restarting the app). Again, no local changes between now and earlier.