I have recently setup a new queue greeting for one of my queues.
I have tested calling into the queue, and I heard the greeting that I uploaded. However, immediately after the custom greeting I uploaded plays there is a second RC default greeting that plays.
1) Customer just called in, and dials 1 to reach Customer Service.
2) Custom greeting plays: "Thank you for calling Customer Service, please wait while you are connected."
3) RC default greeting plays: "Thank you for calling, please wait while we connect you to the next available agent."
4) Queue music beings playing.
In this scenario, a second greeting is played right after our initial custom greeting. It seems similar to a users 'Connecting Greeting' but instead plays when entering a queue.
Is there an option that I am overlooking in this case?
Would it make sense that a queue plays two greetings upon selection?