I am trying to figure out how to get my extension/direct dial line to display on my phone. This was a feature we had with a previous phone system that I haven't been able to find here. My name appears on the phone, but nothing else.
06-16-2017 We are a USA based account with 2000+ Users. This was a big issue for us on our Polycom VVX500 phones as well. Our workaround was that we edited the User database in each User's First name to include their extension # first like this FirstName Field: 4389 - Mary Lastname Field: Smith --- so on the phone it appears as:
4389 - Mary Smith. I know, very un-glamorous, but it was the only way we could get this option at this time. We have talked to the Engineering staff at RingCentral and they have indicated they are working on integrating Extension# Display
on the phone in a future firmware release. Note - this sort of screws up the display of dial by name directory - but we needed the Extension number display more than we needed the accuracy in the "dial by name" feature.
06-16-2017 NOTE: To access any RingCentral Polycom phone via the hardware interface on the handset as shown above, a Ring Central Administrator or SuperAdmin needs to contact support to get the individual handset's Admin password to the hardware which is
unique to each RingCentral provisioned handset. To make sure you understand, there is a separate and different password for each handset on your system if it is provisioned on RingCentral. No single password to get into the hardware on all handsets. This changed a few revs ago on the firmware.
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
2018-05-21 We have all Polycom VVX500 phones and even though it is a different model, I am pretty sure you can do it like we did. We have thousands of users. In the management portal, SuperAdmin rights required: you pre-pend the user's name with their 4 digit extension# --- this displays it then on the phone screen.
So it looks like this: 4389 - Maggie Smith
Not a slick solution but that is how we got around the lack of display the extension info as it should.
Same issue, really wishing I would have pulled the trigger on that Cisco quote.I am testing with the UI on the phones themselves. I am just utterly disappointed to see how the device management works, or lack there of rather. I only have about 150 devices but still logging in to each one to display the Ext. of the phone is an absurd answer to my issue..
@Joey Young Our workaround detailed above required logging in to the webportal one time for each user as an admin, setting their user name to include it. Then their ext# is always displayed on the device.