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External Conference Call
Tags: phone
Jun 19, 2017 at 10:30am   •   4 replies  •  0 likes

Hi. This is in regards to my external conference line. Usually, I press the star key before and after my host code, however every time I try this, it kicks my call to my cell phone. Help!

4 Answers
answered on Apr 29, 2019 at 1:13pm  
It may be hidden in plain sight. However, where can one find a conference call dial in number and PIN? I remember it being displayed prominently in the app but it seems to be hidden somewhere at this point?

answered on Jun 19, 2017 at 12:18pm  
Aust, did this work for you?  I always thought you could not dial * as a leading digit with conference services or auto attendant/IVR systems, etc with RingCentral because it reserved for various features (including call flip)

answered on Jun 19, 2017 at 11:03am  
Hello Aust,

Our phone system is designed to Flip calls to any number in the Call Handling and Forwarding options when the * key is pressed.

You can disable the Call Flip by logging into your extension, selecting the Settings tab, selecting Call Handling & Forwarding, then selecting Call Flip from the bottom of the page. From here move your cell phone number down into the "Unsused" slot. This should resolve your issue.

Thank you, hope this helps.

answered on Jun 19, 2017 at 11:10am  
Wonderful. Thank you!!!


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