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heather-matera avatar image
heather-matera asked ·

When we change the operator extension, how long does it take to take effect?

Usually the operator extension is set to my extension.  When i went out of town last week, I changed it to another extension - and it took a couple of hours for it to take effect.  Today, in trying to switch it back, it seems like it again is taking some time to take effect.

Is that normal? It seems like it should switch in less than an hour?  We are also going to get to a point where we are going to want to transfer it to someone after hours...but its not going to work if it takes hours to switch...
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saadet.swift answered ·
Hello Heather,

That's quite abnormal...I'm curious, what web browser are you currently using when making these changes?
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Chrome
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Do you know what version of Chrome you're on?
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Version 59.0.3071.115 (Official Build) (64-bit)

Says up to date
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Hmmmm....that is really strange. I've never encountered it taking hours for the change to occur, it's always been instantaneous. I would suggest contacting support so that we can gather samples and troubleshoot with you live. Feel free to post your case number so I can track it :)
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i talked to support - user error :0   ooops

My boss changed something while i was gone....
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