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shafeeq-sadiq1 asked ·

Deskktop App doesn't allow me to access sent and received faxes

Mike, I updated using your link and the new application still doesn't allow me to access sent and received faxes.  Note: This conversation was created from a reply on: Softphone crash after Windows update.
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mike answered ·
Can you tell us which  version is giving you the problem?  Did you update to 9.1.4 or 9.1.6?    Can you please provide some more detail around what you are seeing or experiencing.  If you log into the web portal can you see your received faxes there? 

Mike
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I was running 9.1.2 until the most recent upgrade.  I did attempt to repair it with 9.1.6 but to no avail.  Unfortunately I don't know if it was 9.1.4 or 9.1.6 as I now installed an older version to make it work.  It is currently working with the older version.
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You'll want to updated to 9.1.6 if you are not sure.  9.1.4 has some limited functionality.  Then in a few weeks 9.1.6 users will be prompted to update to 9.2.

If it's 9.1.6 giving you problems can you please let us know?

Mike
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