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laura-bartkowiak6316 asked ·

Speaker on head set doesnt work but microphone does

When I have no headset plugged in, I can hear the caller and the caller can hear me. When there is no headset plugged in I can hear anything perfectly fine.   When I plug in the headset, the microphone works, the caller can hear me but i can not hear anything through the headset, I have tested for different head sets and it is the same with all. Through ring central the microphone and headset settings are set to the same output,    through my apple computer the speaker and microphone are set to the headphones output.  What could be the problem?
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Hello Laura, which headsets have you tried?
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I am trying to use my blue tooth airpods to make calls but it will not connect to the Ring App. Is this something thats not compatible or do I ned to do another step in order to connect these to the Ring app?

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jenn-community-moderator answered ·

Hello @The Walls! You can check our recommended headsets HERE! Thank you!

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