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tristan asked ·

fax messages

I have created a group called Front Desk to accept incoming fax. The faxes show up at messages but they go into the group voicemail. How do I either allow all user in the group to access to voicemail or assign multiple people to revive these faxes. I have 2 people at the front desk. 
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danno answered ·
you could enter two separate email addresses, separated by a ";" and then they would both get an email with a PDF attachment.
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That's a semi-colon, ignore the " marks.  e.g., fran@mail.com; sam@mail.com
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I read ring central will not send emails with faxs attached with HIPPA compliance turned on and its for a medial practice 
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That is correct. Emails are not a secure method of communication and as such patient information could be compromised.
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Here is additional information for you from the RingCentral Knowledge Base;

3. Can a covered entity or business associate use the RingCentral e-fax services and remain HIPAA compliant?

No, if the CE or BA transmits or receives ePHI through calls, voicemails, faxes, or text messages or stores such information in call recordings. A CE or BA cannot use our service for these purposes and remain compliant with HIPAA.  Examples of these uses include receiving or sending patient health information through faxes, receiving patient health information through voicemails, and recording phone calls in which patient health information is discussed.

On the other hand, if a CE or BA will not transmit, receive, or store any ePHI using our service at any time, it may use our service and remain compliant with HIPAA if they are already HIPAA compliant.  Our service will not impact a customers HIPAA compliance if that customer is not using our service to transmit, receive, or store any ePHI at any time.  
 
Please consult with an attorney as to whether your use of our service may involve the transmission, receipt, or storage of ePHI.  This article is for informational purposes only and is not intended to provide legal advice.

Source: https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/6068


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