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rich-brandwein4913 avatar image
rich-brandwein4913 asked ·

Disappearing Support Cases

We've been posting support Cases to RingCentral and they're not there when we look in the Case area.  Is anyone else having this problem?   We're suddenly seeing all kinds of issues with RingCentral after years of being with them.
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saadetswift16514 answered ·
Hello Rich,

I have emailed your account manager and his manager as well. Your cases can still be viewed via the web portal. Log into the account -> Click the Get Help (next to the Log Out button) -> Help Center -> Contact Support -> And then your cases are listed below.




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