question

Daniel Chavez avatar image
Daniel Chavez asked mary-community-moderator edited

Cannot login to glip unless I use incognito mode

I cannot log into glip and the only way is to use incognito mode. this bug has been going on for quite a while but I hadn't had time to report it. The error I get in Chrome's web developer tools is:

XMLHttpRequest cannot load  https://aws01-g01-gsx45.glip.com/socket.io/?presence=&EIO=3&transport=polling&t=LsOxa8G. The value of the 'Access-Control-Allow-Origin' header in the response must not be the wildcard '*' when the request's credentials mode is 'include'. Origin ' https://app.glip.com' is therefore not allowed access. The credentials mode of requests initiated by the XMLHttpRequest is controlled by the withCredentials attribute.
log in
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saadetswift16514 avatar image
saadetswift16514 answered saadetswift16514 commented
Hello Daniel,

Please open up a case with us so we can troubleshoot and investigate this occurrence.
  
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Hello Saadet,

I actually tried that today but it does not let me log in:



It's the same user and password that I use to log into glip. 
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Hmmm...have you tried using your direct phone number instead of your email address?
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I don't have a direct number. I'm using my glip credentials. Also my country is not listed in the phone number drop down...





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I apologize for the delay, Daniel.

I didn't realize you don't have a RingCentral account. In that case, please go to  https://help.glip.com/hc/en-us and click on Submit a Request in the top right-hand corner.
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Thanks! I just submitted a request.
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david-hersh3064 avatar image
david-hersh3064 answered
Also, a good thing to try would be to clear all of your glip.com cookies.
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Timothy Irons avatar image
Timothy Irons answered

This is still happening. Disable your ad blocker and fixes it most of the time.

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