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Outlook Plugin for Mac Not Working
Tags: o365, meetings
Aug 2, 2017 at 7:47am   •   6 replies  •  0 likes

I am at a loss here. I have the most up to date versions of Outlook and RC Meetings on my Mac. Both work fine on their own. I have installed the RC Meetings Plugin for Outlook. I have the "Add RingCentral Meeting" icon when creating a new meeting, however when I click the icon all that happens is the following message being displayed:

Cannot find the RingCentral Meetings client on your computer. Install the RingCentral Meetings client.

How do I troubleshoot this?

6 Answers
answered on Aug 31, 2017 at 11:42am  
I have a slightly different issue.  I cannot get the add ringcentral meeting option to appear. These are domain joined macs. After running the plugin installer I restart outlook but never get the buttons. 

Running Office for Mac 2016.

answered on Aug 3, 2017 at 7:58am  
Also, here are the versions of Outlook and RC Meetings I have:

answered on Jul 29, 2020 at 8:11pm  
Ah Ha!
That was it... the RC Meetings install had placed the actual app file within ~/Library/Application Support/RingCentral Meetings and an Alias in ~/Applications.  I moved the app file to /Applications (not ~/Applications) and now the Outlook plugin works as expected.

Many thanks for the assistance!

answered on Aug 3, 2017 at 7:33am  
Thanks for the information, Walt!

Try reinstalling the plugin and make sure that it is housed in the /Applications folder and not the user application folder ~/Application

Here is a link that describes the difference between the two:

Let me know how it goes!

answered on Aug 3, 2017 at 7:05am  
Hello Walt,

Could you provide a screen shot of the error message?

answered on Aug 3, 2017 at 7:09am  
Sure.  Here you go...


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