question

nikki-sevilla avatar image
nikki-sevilla asked ·

Transferring call from one extension to another extension within the Limited Extension

Why is the  transferring of call/s within limited  extension is not working? Well, main number  is assigned  to extension 101 to be forwarded  to limited extension, if one of the limited extension answered the call and  the caller would like to be  transferred to another  extension within the  limited extension it is not working, either press ## + exnt number or transfer soft key/button in the Polycom device. this applies to all devices assigned under limited extension and yes all phones are purchased  from RC. any idea? How do we move the  devices from limited extension to be assigned to user extension.?   thank you
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
Chuck Fuscone avatar image
Chuck Fuscone answered ·
Hi Nikki, could you define what you mean by limited extension?

I have not heard that term before

Thank you

Chuck Fuscone
Certified RC Consultant
6 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Well, limited extension is  additional features for  RingCentral Office Standard, Premium or Enterprise account with  following features
Limitations  No Softphone/ Desktop App or Mobile App use supported.

No mailbox.
0 Likes 0 · ·
Hello Nikki,

Have you verified that the user is properly Transferring the Call based on the type of phone they have?
0 Likes 0 · ·
Yes indeed!
0 Likes 0 · ·
Hey Nikki,

So the call comes into a Limited Extension and then is transferred to another Limited Extension? Is that correct?

What happens when the Limited Extension transfers a call to a regular User with a full Digital Line?
0 Likes 0 · ·
I would suggest opening up a case so we can troubleshoot this with you live.

1 Like 1 · ·
Show more comments

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces