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Rico avatar image
Rico asked ·

Intermittent dropped calls when pressing 1

I received an incoming call from a US RingCentral number.  

I answered the call and the IVR asked me to press number 1. Once I pressed "1" , the call was neither getting connected to a person nor getting disconnected. The call is in limbo. I reviewed the call log and it says that the call was connected. Specifically says:

Phone call: Accepted
FindMe: Call connected
Result Description: The call connected to and was accepted by this number.

But I wasn't connected to anyone.

I have been facing this issue intermittently. The incoming call dials my US RC number and then forwards to my phone (not a smart phone and does not have the RC app). Please advise.

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saadetswift16514 answered ·
Hello Rico,

That is quite abnormal behavior. Please open up a case and include these details along with the Call Sample so that we can investigate :)

 
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Will do now, thanks.
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