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mary6577 avatar image
mary6577 asked ·

outlook contacts no longer sync with desktop app

question: my outlook contacts were syncronized with my desk top application until the last upgrade, now they have gone again. On the settings contact panel the options for outlook is faded (cannot access) , it says to install outlook to complete the integration but outlook is installed. Canada, Windows 8.
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saadet.swift avatar image
saadet.swift answered ·
Hello Mary,

Could you provide a screen shot of this error message? Thanks!
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edrongi avatar image
edrongi answered ·

Hi Mary!

Its a common problem after the last upgrade. Microsoft support advices to check the ost file for inconsistencies (read more info https://support.microsoft.com/en-us/help/2526306/synchronization-problems-occur-in-outlook-and-in-outlook-web-app ). But I also recommend you to think over using a 3-rd party tool for Outlook syncing. I am using AkrutoSync and Im very satisfied with it. The contacts sync automatically between PC and mobile as well as the other data. If interested read this http://www.akruto.com/sync-outlook-contacts-with-android/
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