question

margaret-m-robinson7421 avatar image
margaret-m-robinson7421 asked ·

Fax template problems

All of a sudden all the wording in the "note" field of any fax cover sheet template I use, is lacking line breaks.

Instead displaying forward slashes.

Can someone help me fix this?

thank you
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hello Margaret,

Do you have a screen shot of an example?
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

luke2909 avatar image
luke2909 answered ·
Hi Margaret. It turns out this is something we have discovered with the current version of the RingCentral for Desktop apps. We have identified this issue and it will be resolved in a future release of the app. These slashes only appear when using line breaks in the notes section of the cover page. For now, I recommend setting up a custom fax cover page, or eliminating line breaks in the notes section of the cover page.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

margaret-m-robinson7421 avatar image
margaret-m-robinson7421 answered ·
Thank you. I did set up a custom template in a docx template and did not have the line break problem.  Thanks for the quick response.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

margaret-m-robinson7421 avatar image
margaret-m-robinson7421 answered ·
I'm not sure how to post a screen shot here.  But the short version of the problem is that instead of line breaks I was getting:

/n

However, I did set up a custom cover page and this solved the problem. Thank you both.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app