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Kalen White avatar image
Kalen White asked ·

Manage default Outbound ID upon user activation

All users have a default company outbound ID after activation.  We rarely want this number to be used on our outbound ID's as a majority of the business uses RC as personal virtual lines.  This results in multiple users making outbound calls out of the gate without the proper outbound ID until it is recognized or coached.  There does't seem to be a way to manage outbound ID's unless mass changing to one number rather than defaulting to their unique direct lines. 

  • Templates only allow you to apply one number to all, and not the unique number for the group.
  • A checkbox upon activation or a prompt to use company number, direct number, or list of group/queue numbers as default outbound ID would suffice. 
  1. US
  2. Above
  3. Above
  4. Manage Unique Outbound ID's efficiently
  5. Manually  click users out of 4,000 to verify settings. 
  6. 4100
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