question

brandon-scivolette1312 avatar image
brandon-scivolette1312 asked ·

Toll Free Number Not Receiving Calls

We've had several customers today report (by email) that they haven't been able to reach us on our toll free number. At first I thought it was user error, but three reports of the same issue has my alarm bells ringing.

I checked the RC status page but am not seeing anything reported or pending. Has anyone reported similar today?

UPDATE
** I know one of the numbers was AT&T and another T-Mobile. Unsure about the third individual that reported this problem.

** We are still getting calls, so I assume it must be a specific provider. This has happened before with specific carriers.
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saadetswift16514 answered ·
Hello Brandon,

It could very well be carrier related. However, I would suggest that you call support or open up a case so we can investigate.
 
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