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james-di-maio6808 avatar image
james-di-maio6808 asked ·

I need to retrieve fax from 6/28/2016 on patient Joshua Barton

I fax papers to the insurance company on 6/28/2016 and I need to refax the cover sheet as a proof of submission to the insurance in order for them to pay the Dr. Di Maio our fax# 5162796412
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
James,

You would need to submit a support case on that.

https://success.ringcentral.com/RCSupportPortalCreateNewCase

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saadetswift16514 avatar image
saadetswift16514 answered ·
Hello James,

It's very unlikely that we will be able to recover a fax that is over a year old. Please review our  Message Storage and Account Data Retention article to learn more.

It's always good practice to save any sent faxes somewhere. I highly suggest using RingCentral Archiver.

Also, because this post contains personal information, I have made it private
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