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Trudy Tran avatar image
Trudy Tran asked ·

Backup Voicemail

I have 2 voicemails:
one is made by me to a phone of client (outbound)
one is made from client to my direct (inbound)

Which are voicemail backed up in Dropbox Archive?
And Can give me when and conditions to archiver work (include SMS, voicemail, Fax, Calling Record).

Thank you so much
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hello Trudy,

As long as you have call recording enabled on your extension and have your archiver set up properly you will be all good to go! Here is an article that touches on it.
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Trudy Tran avatar image
Trudy Tran answered ·
Hello Saadet,

Yes, I enabled on my extention. But I only see backed up inbound, not outbount although I made voicemails to my co-woker's phone and client's phone.


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saadetswift16514 answered ·
Hello Trudy,

Have you verified that your extension is set on automatic call recording for outbound and inbound calls? It's possible only one of the options is selected. Since this post is private, you can share your extension's phone number and I can look at the account to verify.
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Trudy Tran answered ·
Main number: 4085281528
Extension: 4019

Thank you
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saadetswift16514 avatar image
saadetswift16514 answered ·
Thanks, Trudy!

Looks like your extension is not set up for automatic call recording. A super admin on the account can easily change this for you :)
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Trudy Tran answered ·
So if my extension is set up automatic call recording, I can backup when I leave voicemail to client?
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Correct! :)
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Trudy Tran avatar image
Trudy Tran answered ·
Hi,

Today, I left 2 voicemails to Adam account. One to his extention, one to his direct number, but I haven't any backup on my dropbox.

And, How do I backup voicemail to main line?
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Hello Trudy,

I would suggest opening up a case with us so we can troubleshoot :)
  

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