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tom-maceiunas avatar image
tom-maceiunas asked ·

Automatic Volume Reduction on Calls

The volume automatically reduces on some calls answered through the Ring Central app and continues to do so throughout the call. What is the fix?
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Tom,

Is this on the mobile or desktop app?
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tom-maceiunas avatar image
tom-maceiunas answered ·
mobile device
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will you need anything else from me? I am here only until 2 pm CT.
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Hey Tom,

I would suggest opening up a case with us so we can troubleshoot. In your case I would suggest including a call sample no older than 24 hours and the debug logs from the mobile app.
  
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matt-gregory10471 avatar image
matt-gregory10471 answered ·

Tom,
Any chance you found a resolution to this issue? I have a user experiencing the same. We've tried pushing device software updates, reinstalling the mobile app, adjusting audio settings, etc. No fix. Thank you.
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