question

brain-excellence avatar image
brain-excellence asked ·

Why can't I access my old faxes from 5-6 months ago? Very distressing to lose records. I hope Ring Central has an answer.

Why can't I access my old faxes from 5-6 months ago? This is extremely distressing as my records are all there. I hope Ring Central has not deleted any of my faxes
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hello Dr. Kourosh Edalati,

You'll find all the storage limits on this page:  
Message Storage and Account Data Retention

In the event you need to store data for a longer period of time, you'll want to take a look at the "Archiver" option here:  RingCentral for Dropbox
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chris-duquette4018 avatar image
chris-duquette4018 answered ·
RC only stores certain info for so long before its wiped i believe, should you need to save something there are ways to send it to a particular email address or other backup service like Saadet has mentioned.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app