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brain-excellence avatar image
brain-excellence asked ·

Why can't I access my old faxes from 5-6 months ago? Very distressing to lose records. I hope Ring Central has an answer.

Why can't I access my old faxes from 5-6 months ago? This is extremely distressing as my records are all there. I hope Ring Central has not deleted any of my faxes
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saadet.swift answered ·
Hello Dr. Kourosh Edalati,

You'll find all the storage limits on this page:  
Message Storage and Account Data Retention

In the event you need to store data for a longer period of time, you'll want to take a look at the "Archiver" option here:  RingCentral for Dropbox
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chris-duquette answered ·
RC only stores certain info for so long before its wiped i believe, should you need to save something there are ways to send it to a particular email address or other backup service like Saadet has mentioned.
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