question

J.B. Ferguson avatar image
J.B. Ferguson asked ·

regarding post above

Sam,

Regarding your post above...it has been my understanding as a Partner that the DDL line charge referred only to Mobile app users who receive/make more than 10 calls in a month. I think we need more top-level corporate information on this "new" policy.

Given your second example above, if you call my DDL and I am not in my office to answer my Cisco desk phone but have my home phone listed under home, how can RIngCentral charge for a digital line? The call came in to a digital line and went out via a digital line. RIngCentral is out of the picture once the forwarded carrier (my home phone) takes over the call.

Likewise with a call to a mobile phone which is NOT using the RingCentral Mobile app. Similar scenario as above but I have it forwarded to my Verizon cell phone from my DDL line. Again, RingCentral is no longer involved in the call after the forwarded carrier (Verizon) takes over the call. Where is the additional DDL charge coming from.

My understanding of the "new" Mobile User DDL charges for making/receiving more than 10 calls on the RingCentral Mobile app is because it was being used by many just as if it was a digital line.

Please clarify your post above versus my scenarios.

Some additional information: https://go.ringcentral.com/Mobile-Users-FAQ.html Note: This conversation was created from a reply on: Whats the Difference Between a Call Queue and a Ring Group?.
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