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call log historical storage

Has anyone else had an issue with their historical call log being truncated by RC to one year instead of the unlimited historical call log?

Our call log has be truncated to exactly one year!

We as of March of this year had complete historical call log for the 6 years with have been with RC as i used it to look up a number when i had a call from a lead which i was sure i had talked to before - call log showed we talked to him +/- 4 years ago.

Call log now only goes back to September 1, 2016.

RC is trying to feed me the bull that we deleted the cal log ourselves - which if was correct would delete all calls prior to the date we "purge" the call log. If this was the case how was I able to look back 4 years this March?

I know this is how the call log "purge" works because once several years ago I accidentally purged the log from the softphone - tech support easily restored it for me when i called the issue in - that time.

Now they are trying to feed me the bull that we deleted the log and they cannot restore it.

I personally think this is another issue with RC and their current changes from two line system with unlimited extensions, call forwarding and follow me - changed to two extensions only and trying to charge for additional extensions and mobile phone forwarding / follow me calls (over the qty of 10) calling it a mobile extension!

PS the required 30 day notice for change of service has not been provided as required, excepting the"mobile user" - to which the charge was supposed to start on our "October Statement" to which they actually tried to back bill us to August on! They finally reversed the charges after over a week of arguing with them on the issue.

So my question was again:
Has anyone else had an issue with their historical call log being truncated by RC to one year instead of the unlimited historical call log?

Randal Holt - No Utility Bills Inc.
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