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dawn-stressman asked ·

New Plantronics Voyager Focus UC B825 is causing RingCentral to crash on my computer.

Every time I connect my new headset RingCentral crashes on my computer. When I'm using an old logitech headset with a USB cord there is no problem. I was hoping a crazy expensive headset would be actually useful. 
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dawn-stressman avatar image
dawn-stressman answered ·
If I connect the headset and then open RingCentral with the Plantronics Headset option turned off it does not crash but I don't get to have any of the cool features of the headset like answering or ending calls. I'm using RingCentral 9.2.4

If I have RingCentral already open and then connect my headset it crashes RingCentral. If I have the Plantronics Headset toggle switched on it crashes frequently - if I have the toggle switched off then it only crashes when I first connect.
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I noticed you were on two threads with this issue. Based on this info, please open a support case here: 



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rob-moreland answered ·
Dawn/Mike- I am using the Plantronics UC Voyager headset and am experiencing the same or similar issues. My Ringcentral version is up to date, as is the firmware for my headset and the dongle. Have you installed the Plantronics Hub software? I have been troubleshooting and I seem to be able to solve the problem by uninstalling the Hub software. I am still testing, but you might give that a try. Headset can run without the Hub software, and it can be reinstalled after somebody fixes the error.
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Thanks for that info, Rob! Please let us know how it goes :)
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rob-moreland answered ·
I have been running since my last post with zero crashes.  Looks like the bug is indeed in the Hub software.  You might share this info with the support team.  It looks like there are others experiencing this problem, and when I had a case open I do not believe that support was aware of this "solution."  Thanks.
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Thanks for the information, Rob. I will pass this along :)
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Thanks Rob.  Just received the Voyager Focus UC and noticed the same problem with the RingCentral for Windows app crashing minutes after turning the headset on.  I tried uninstalling the Plantronics Hub software and it looks like it may have fixed the issue.  Would be nice to have the functionality available in the Hub software.  Maybe RingCentral can work on making both products play nicely with each other.
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mike answered ·
Hi Dawn,  First can you go to Settings > sound and try to toggle the Plantronics headset switch, off to on or vice versa and let us know if that helps. 

If you don't see that switch see what version you are running.  Bottom left arrow. 


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