New Plantronics Voyager Focus UC B825 is causing RingCentral to crash on my computer.
Every time I connect my new headset RingCentral crashes on my computer. When I'm using an old logitech headset with a USB cord there is no problem. I was hoping a crazy expensive headset would be actually useful.
If I connect the headset and then open RingCentral with the Plantronics Headset option turned off it does not crash but I don't get to have any of the cool features of the headset like answering or ending calls. I'm using RingCentral 9.2.4
If I have RingCentral already open and then connect my headset it crashes RingCentral. If I have the Plantronics Headset toggle switched on it crashes frequently - if I have the toggle switched off then it only crashes when I first connect.
Dawn/Mike- I am using the Plantronics UC Voyager headset and am experiencing the same or similar issues. My Ringcentral version is up to date, as is the firmware for my headset and the dongle. Have you installed the Plantronics Hub software? I have been troubleshooting and I seem to be able to solve the problem by uninstalling the Hub software. I am still testing, but you might give that a try. Headset can run without the Hub software, and it can be reinstalled after somebody fixes the error.
I have been running since my last post with zero crashes. Looks like the bug is indeed in the Hub software. You might share this info with the support team. It looks like there are others experiencing this problem, and when I had a case open I do not believe that support was aware of this "solution." Thanks.