question

pet-shack-resort7081 avatar image
pet-shack-resort7081 asked saadetswift16514 commented

Multiple issues with mobile app

When I have Voip calling enablde and it is hooked to wifi I often lose the connection and the app starts making weird noises. This is five feet from my router with an excellent signal. Sometimes the app rings when I am out and about and sometimes it doesn't. It is looking like I am going to need to carry a second phone so I can put the same voicemail I have on Ring Central on the cell phone because I am missing calls. Texts come through fine. I really don't want two cell phones, but I also sell real estate and that is the voicemail on my personal cell phone which would confuse my boarding kennel clients. Ring Central does nto always go to voicemail before the cell phopne does and I have had this happen in the past. Also, Ring Central will put voicemails long ago deleted back on the app if you sign out and sign back in. Is there a way to stop that? Note: This conversation was created from a reply on: Call Handling: Desktop App and Deskphone to ring simultaneously?.

ringcentral app
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike Deactivated answered
The combinations of things you describe make it sound like there are network issues.  Take a look at the Required Network settings here:   Network requirements, and troubleshooting call quality (QOS) issues.

Note, there are settings for both the desktop app and mobile apps that are a little different , and could potentially cause the behavior and sync issues you described. 
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

nick-brikman avatar image
nick-brikman answered saadetswift16514 commented
Having a network connection issue on the ring central chrome add-on. All other internet services are working fine.

Here is the tracer:


tracert sip.ringcentral.com

Tracing route to sip.ringcentral.com [199.255.120.146]
over a maximum of 30 hops:

  1     6 ms     1 ms     1 ms  openrg.home [192.168.1.1]
  2    12 ms    15 ms    10 ms  10.240.180.125
  3    22 ms    11 ms    12 ms  67.59.247.84
  4    13 ms    13 ms    11 ms  ool-4353de98.dyn.optonline.net [67.83.222.152]
  5    13 ms    22 ms    12 ms  64.15.4.84
  6    17 ms    15 ms    14 ms  64.15.3.182
  7    29 ms    15 ms    15 ms  be-211-pe03.111eighthave.ny.ibone.comcast.net [96.87.8.97]
  8    17 ms    15 ms    15 ms  be-10390-cr02.newyork.ny.ibone.comcast.net [68.86.83.89]
  9    14 ms    15 ms    15 ms  be-10203-cr01.newark.nj.ibone.comcast.net [68.86.85.185]
 10    20 ms    19 ms    21 ms  be-10102-cr02.ashburn.va.ibone.comcast.net [68.86.85.161]
 11    22 ms    22 ms    20 ms  be-10142-pe01.ashburn.va.ibone.comcast.net [68.86.86.34]
 12    20 ms    20 ms    18 ms  50.242.149.70
 13    22 ms    25 ms    26 ms  208.87.42.107
 14    98 ms    88 ms    89 ms  xe-2-0-0-sjc01-c01-rtr02.ringcentral.com [208.87.42.130]
 15    84 ms    86 ms    90 ms  208.87.42.3
 16    90 ms    84 ms    91 ms  199.255.120.146

Trace complete.


Please let me know what the next move?


1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey Nick! Please open a case with Support and provide them with this info :)


0 Likes 0 ·

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app