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James Vintinner asked ·

First call of the day is missed

I use the RingCentral app on my mobile device (Google Pixel) and for the last couple of weeks, the first call of the day gets missed. I have not changed my settings so not sure what is going on.
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mike answered ·
What is happening to the call?  Is it just going to voicemail? 


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James Vintinner answered ·
It seems to be skipping me entirely and going to my co-worker. I am supposed to be first in the queue. 
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Can you tell us, or test this behavior using the Desktop application instead of the Mobile app?  The configuration looks OK as far as I can tell, but this will help rule out if it's an issue with the Pixel phone or something in the web portal. 

Mike 
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Hello Mike, 

Yesterday (9/19) I got the first call of the day, however today (9/20), the first call of the day skipped me and went to my co-worker. I have used the desktop application both days.
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Hey James,

That's really odd. I would suggest opening up a case or calling support so we can troubleshoot with you :)

Support: 888-898-4591
  


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