question

ellison avatar image
ellison asked ·

What is the difference between Stopped and Missed calls?

In reports we see Stopped Calls and on the User desktop they see Missed Calls. Are these the same? Can you please explain the difference if there is one. 
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

danno147 avatar image
danno147 answered ·
A "stopped call" is like when you have a number or Queue ring multiple phones.  For example, if you have three phones in the Queue, then one will show answered and two will show Stopped, because it stopped ringing the phones once it was answered.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

tyler-d3781 avatar image
tyler-d3781 answered ·

Hello Ellison,

Thank you for contacting RingCentral.

To build off of Danno's answer: 

Stopped: Phone rang but the call was not answered (multiple phones or queue). Phone was notified (ringing) but was not answered at the device level.

Missed: Call was not answered by a person or voice mail. Can be seen in conjunction with 'Hang up'

If you were to look at the call log, you can have "stopped" calls that made it to voicemail or were answered. Missed calls would be unanswered by a person, voicemail, or it is likely the inbound caller hung up.  


4 comments
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

To also add! We have a Knowledge Based Article that explains Call Logs, how to view them, and what each result means :)
1 Like 1 ·
Best write up I've seen!!
1 Like 1 ·
Is there a more updated version of the article listed above? I'm trying to determine Missed vs. Refused.
1 Like 1 ·
Hey Emily, 

Do you have an example? 
0 Likes 0 ·
tonya-bray6978 avatar image
tonya-bray6978 answered ·
How can I tell if an agent has rejected a call? 
1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Tonya,

The Call Log will show Rejected under the Result Column
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app