question

mark-malamud7280 avatar image
mark-malamud7280 asked ·

Not able to login on my Google Chrome app

I am trying to login to my Chrome webstore app, which I always use, but now it won't let me login. It just shows the loading circle quickly and then does nothing. I have tried deleting and reinstalling. rebooting computer. Please help
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Mark,

Are you referring to the RingCentral extension in Google Chrome? It would be helpful if you could tell us which version of Chrome you are running, which version of the extension you are attempting to use, and which operating system (Windows or Mac) and version you are using.

There are too many variables to account for without this information.


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mark-malamud7280 avatar image
mark-malamud7280 answered ·
I am using the latest Version of Chrome, Version 61.0.3163.100
I am running the latest version of The ringcentral extension: Version 3.1.3
I am running the latest version of Windows 10
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mark-malamud7280 avatar image
mark-malamud7280 answered ·


Does not pass this login screen, i just keep clicking submit, it loads for a few seconds and thats it.


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Mark,

I am running an identical system to you regarding Windows, Chrome and RingCentral to you. (It should not make a difference but I am running 64-bit versions of Windows (Home) and Chrome).

Have you tried to log in with your digital/direct line number? Is it possible that there is a conflict with the email address login?

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mark-malamud7280 avatar image
mark-malamud7280 answered ·
Yes I have tried the phone number as well. Doesn't make a difference. 
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Mark,

I am not a RIngCentral employee but I recommend you start a support case with RingCentral for that. It makes no sense. It works perfectly for me with the same type of system.

Good luck and I hope they can help you get it squared away.
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mike avatar image
mike answered ·
Mark, are you still having trouble with this?  Another thing you might try is to uninstall, and reinstall the browser extension.  If you can log in to the main web portal then you should be able to log in to the Chrome extension also, so if that doesn't work, then please do as Jan stated and open a support case.

Mike 



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mark-malamud7280 avatar image
mark-malamud7280 answered ·
I opened it today and it worked! Not sure why. Thanks for your Help Jan and Mike. 
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Mark...Glad to be of assistance!
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