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natalie-carboni asked ·

Administrator Online Account Portal October Updates

We're redesigning the interface and navigation of an admin updating a user's settings, Templates, add a new Call Queue in your Online account at service.ringcentral.com.

Sections being updated include:
  • User Settings
  • Templates
  • Add Group/Call Queue
User Settings: Clicking to edit a user from the administrator's view of User List will bring up a side panel with the user's information in the same grid. 




Templates: Allow an Account Administrator to implement a set of configurations to multiple users at once through the RingCentral online account, reducing repetitive actions by applying the same settings to a group of users.



Groups: Enables an administrator to designate a group of employees with similar activities or services. 




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shannon-brunston answered ·
In the online system, it looks like quite a few things got updated over the weekend. It's now visible to my team as of this morning. 

Can you go into any further detail about what changed with the redesign? 

For example, the screen doesn't reload when you are going into a user's account to change their call handling & forwarding, that all is in the same page now. just in a new column to the right 
Under call handling & forwarding, the 'x seconds' has been replaced with 'x rings/y seconds'. 
Can no longer get to a users messages in the same way as in the past. 

is there more information on how else the redesign changed things from a higher level? 

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There is a webinar to cover the changes on 11/2 here:  https://go.ringcentral.com/customer-success-webinars.html I was not able to find a prerecorded version about the 9.3 release, but will keep searching and maybe someone at RingCentral can chime in.

EDIT: I found these release notes:  https://netstorage.ringcentral.com/documents/release_notes_us_ca.pdf
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yes Shannon,   We'll have several new Knowledge Base articles that were just published.  Here is a list of KBs related to the new features and changes. 

VoIP QoS Frequently Asked Questions

https://success.ringcentral.com/articles/RC_Knowledge_Article/VoIP-Connectivity-Issues

User: Using the Dial Zero Feature

https://success.ringcentral.com/articles/RC_Knowledge_Article/9799

RingCentral Quality of Service Frequently Asked Questions

https://success.ringcentral.com/articles/RC_Knowledge_Article/9797

Admin: Set up Dial Zero Call Handling

https://success.ringcentral.com/articles/RC_Knowledge_Article/9796

How to copy QoS information for support

https://success.ringcentral.com/articles/RC_Knowledge_Article/9795

Difference between Call Switch and Call Flip

https://success.ringcentral.com/articles/RC_Knowledge_Article/9792

RingCentral Call Switch Overview

https://success.ringcentral.com/articles/RC_Knowledge_Article/9791

QoS Reporting Overview

https://success.ringcentral.com/articles/RC_Knowledge_Article/9789

Admin: Set another User to receive your Voicemail Messages

https://success.ringcentral.com/articles/RC_Knowledge_Article/9787

Admin: Setup an extension's Connecting Message

https://success.ringcentral.com/articles/RC_Knowledge_Article/9784

Admin: Setting User Details

https://success.ringcentral.com/articles/RC_Knowledge_Article/9783


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Thank you Brandon & Mike for summarizing the changes!
I'll get set up with a webinar for myself & will point my team to the updated KB articles for immediate questions. 
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You're welcome. Also, be sure to click the Follow button on this page. This way youi'll get notified of free training sessions. 

RingCentral University Webinars
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