@105-Jeffrey Morales they're configured as 'Common Area Phones' in our system. The device itself (8028 in our case) is then configured to dial whatever it is they need to dial. For us, that's a Queue for the door (we have 2 - a front door and back door queue). It works really well.
Hope that helps!
We typically configure them as "other phones" and simply set the Algo's internal dialing to reach a configured extension. This allows for talkback, door unlocking, etc.
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