question

joseph-porter1 avatar image
joseph-porter1 asked ·

Softphone has stopped working.

I hadn't opened or used the app in quite a while on my home PC.  When I did this morning, it wanted me to update.  Once I updated, I continuously get the message "Softphone has stopped working" over and over.  I came here for a solution.  I have uninstalled and reinstalled it several times and it keeps doing it.
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadet.swift avatar image
saadet.swift answered ·
Hello Joseph,

Could you provide a screen shot of the error message?
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

joseph-porter1 avatar image
joseph-porter1 answered ·

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadet.swift avatar image
saadet.swift answered ·
Hey Joseph,

For this instance you will need to open up a case with us so we can troubleshoot. In your case please include the contents of that Crash Report by copying and pasting it. We're going to need to gather the debug logs as well. I linked you to the instructions if you feel comfortable doing it. If not, no worries! Your support agent can gather the information :)
  

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

joseph-porter1 avatar image
joseph-porter1 answered ·

Problem: Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x090C95ED; read 0x00000000;

* stack trace *

DllMain

ShInitialize

DllMain

DllMain

QCoreApplicationPrivate::shouldQuit

crt_debugger_hook

WinSqmSetIfMaxDWORD

<undef>


Details: Exception

>>>

Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x090C95ED; read 0x00000000;

* stack trace *

DllMain

ShInitialize

DllMain

DllMain

QCoreApplicationPrivate::shouldQuit

crt_debugger_hook

WinSqmSetIfMaxDWORD

<undef>


<<<

ESS::Assertion in thread 12108 @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:383 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ESS::HaltOnUnexpected

CrashReporter::SendCrashReport

ShInitialize

RtlKnownExceptionFilter

RtlInitializeExceptionChain




1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Joseph,

Please open a case by clicking the button in my previous post and include this information :)
0 Likes 0 · ·
Chris Daniels avatar image
Chris Daniels answered ·
I recently reimaged one of our employees computers with a fresh install of Windows and got this exact same error when trying to launch Ring Central when I reinstalled it.  I even uninstalled the latest version and installed an older one but got the same error.  
1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hello Chris,

Please open up a case and include the error message in it so we can investigate :)
  


0 Likes 0 · ·
rick avatar image
rick answered ·
i also ran the update, and now am receiving the same error.  i'm not paying you folks $85 a year so i can help you debug your software.  I just endured 8 failed faxes from the same source, but it was working fine a few months ago. 

I'll verify the svc by faxing myself something from my office. If that fails, i'll be cancelling my subscription.
1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Rick, It sounds like your issue might be a bit different than the others on this thread.  If the soft-phone stops working,it won't prevent you from receiving faxes.  You can still retrieved received faxes from the mobile app or by logging into the web portal. 

We'll be happy to help troubleshoot but do have to have some info to work with, so please use the buttons Saadet posted above and open a support case. 

Mike


0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces