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woodard avatar image
woodard asked ·

I need calls to be forwarded to an external call center (that's not on Ring Central)

I've set up call forwarding to send calls to an external call center.  When calling my business number, the caller is not being connected to the call center but the call center is receiving a call with no one on line.  The caller is being sent to voicemail.  I have RingCentral ProPlus and I am the only user for my business.
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
Use an advanced rule with an "unconditional Forward" to the number

that should do it.

Chuck
Certified RC consultant
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