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thompson avatar image
thompson asked ·

Emergency calling - Registered Location. UK Account.

Hi,

Total RC newbie here, sorry if I have missed something obvious.


I've made a sandbox and added a second user. The user received an email which links to 'Set Up Account' at secure.devtest.ringcentral.co.uk.

I enter User Info OK,
I enter Regional settings OK.

When I try to supply an address for Emergency calling - Registered Location I get (no matter what data I try) a modal window:

"Warning! The street, city and/or state information does not match: Please try again."

If I try to edit this information through  service.devtest.ringcentral.co.uk > Phones and Devices > User Phones it just says ''Validation errors occurred. Please confirm the fields and submit again." but no fields are red and there is no feedback on what is wrong.

I am baffled.

Without this Registered Location data the new user can't make calls. I need some calls between two users as my "mission" is to retrieve call data from the API, and Step1: create some data.

Any ideas?



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bjsvec avatar image
bjsvec answered ·
Sorry, I have no ideas for you myself, but there is a developer community that might be a better place for this question:  https://devcommunity.ringcentral.com/ringcentraldev  Good luck.
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saadet.swift avatar image
saadet.swift answered ·
Hello Thompson,

Whenever I've seen an error similar (not the exact same one) it was because for some reason our system doesn't register the address as valid. I would suggest contacting the Developer Community (since you are using a sandbox account) and also Support so we can take a look and help you out :)

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