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cglassy3135 asked Becky-Community_Manager edited

After 9.3 release random warble on a few of our Polycom VVX500

11-01-2017  USA-based account 2287 users 3800 DID lines - after last week's update to our POD, a few of our Polycom VVX500 are displaying a weird behavior --- the phone does a brief warble and calls are not getting through on those lines. I  am logging the few reported instances  today to see if it goes away.  We have already unplugged these phones, leaving them off for a half hour and then restarting them. Only a few phones effected. If it continues, I will open a case. Anyone else see this on yours?
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Hmmm....strange. Keep us posted!
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2021-03-29- This issue has returned on our Polycom VVXS 500 and VVX 501 Deskphones and some Polycom Soundpoint IP 7000 Conference phones in our account but worse. We have some locations where the warble is every 30 seconds. We have replaced the cabling, and the phones. It is getting to a point where we need a solution.

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Hello @cglassy, please coordinate this with our Technical Support so they can investigate this issue. You can open a support case online here. Also, Our Support numbers can be found here.

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2021-03-30::: Asking this here because the Technical Support case we already opened is not yielding an answer or a solution. I am positive we are not the only large organization encountering this situation on the Polycom phones after a firmware update push.

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Hello @cglassy, please provide your case number so I can check on it.

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cglassy3135 avatar image cglassy3135 mary-community-moderator ♦ ·

Case Number: 12515695

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