I am having issues with the presence feature working on my VVX 411 phone. Any idea how to fix this. I've been working with support for at least a month and they still haven't fixed this issue. Note: This conversation was created from a
New Desktop Phone Polycom VVX-411.
Yes, presence is set up correctly in my account and the names show up on my phone but when you call those numbers, the presence doesn't change on my phone (no lights, no status change). I know what it should look like as my boss' phone is set up the same way and I can see it working correctly on his.
Yes, Ill have put IT person troubleshoot with Tier 2 support. The issue is that weve already done this and they couldnt figure out what the issue is since the internet connection that I am on is exactly the same as my boss as well as a group of people who sit in the offices next to us and also connect through the same connection. Ive had this service since mid- Sept and I have not had one day when my phone was working correctly. We went from having the presence issue to then resolving that for less than one day when I then developed a one-way audio issue. Very frustrated to say the least.