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john-whitman asked ·

Calling Unavailable Errors on both desktop and mobile app -

Calling unavailable Errors on both desktop and mobile app - reinstalled app with no success - internet connection is not the issue - any other suggestions?
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peter-czarnecki answered ·
Hello Mr. Whitman,

  I am curious, have you already tried using the mobile device on a cellular network after turning WiFi off?  I ask since this would rule out the local network being used, and likely the same as the network the computer is using.  You noted the internet connection is not the issue though we may find the network hardware has features and settings blocking some of the data needing to be passed.  To resolve that type of scenario use our documentation: ( https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/9233#7)

Those are the most common scenarios that will help resolve it though we could see that we just do not have a Digital Line on the extension or the type of role your extension is set as.  To see the type of extension is set would require an Administrator on your account.  To see if you have a digital line we would see a number paired to a device like a desk/physical phone or software/desktop app ( https://success.ringcentral.com/articles/RC_Knowledge_Article/5862)

Please, let us know what you find.
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