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tara-williams avatar image
tara-williams asked ·

Phone Call Straight to Voicemail

I have very simple needs.  I just want my company phone calls to go directly to voicemail. If by chance, a user dials "0" for an operator, I just want them to be able to leave a message. This is a great system, but pretty complicated for someone with very basic needs. :)
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bjsvec answered ·
Check under auto receptionist > IVR setting and I think you will find an option you are looking for.

Callers will dial 0 while listening to User or Group extension greeting to connect to Operator. 

Use these options for connecting the caller appropriately.

  • Option 1 - Connect the caller back to the Company Greeting
  • Option 2 - The Caller will continue with the call with no change
  • Option 3
    • a) Connect the Caller to the Operator Extension
    • b) Connect the Caller to the selected Extension*
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