question

mynd-leasing avatar image
mynd-leasing asked ·

Voicemail email attachment types (mime type)

Could you please provide the list of available attachment file types(and mime types) for Voicemail email notifications?
Usually, we receive the mp3 file with audio/ mpeg mime type. But recently we received an application/octet-stream attachment which was rejected because of security reasons.
Thanks!
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
I have not seen this before. Can you please open a support case and include the samples/attachments, times, dates, etc. so we can look into this?

    

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

sean-morrissey avatar image
sean-morrissey answered ·
It would appear that all voicemails after 12/15 have changed to a content_type  application/octet-stream. They were previously a audio/mpeg which is a regular audio type. This creates an issue playing voicemails as it is noted to avoid using application/octet-stream as special handling will not be possible: most browsers do not allow defining a default behavior (like "Opening in Word") for this generic MIME type.The issue is most browser types 

I have opened support case 06738530 with Ring Central support.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces