question

dirk-van-de-bunt5817 avatar image
dirk-van-de-bunt5817 asked ·

"the feature you are trying to use is on a network resource that is unavailable"

Update package 9.3.5.msi will not install as user gets error message saying that the previous installation package 9.6.1.msi cant be found, as its on a network resource that's not available. As such, the prior installation package cant be deleted, preventing the new update from being installed. Have already tried deleting RingCentral completely and downloading a fresh install. Same error message. Any hints? 

Windows 7
Desktop version
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jordan-sharpe7535 avatar image
jordan-sharpe7535 answered ·
Hi Dirk,

I would verify your OS is up to date and ensure the AppData folder for RingCentral has been deleted, then attempt the reinstall. 

We have not had any reports of issues today so I am thinking it is isolated to this machine. 

If this fails, I would recommend opening up a ticket with us here in support.

Cheers!

-Jordan
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karen-rosenzweig avatar image
karen-rosenzweig answered ·
I have the same issue. I am not able to install the latest version 10.2.1.31914. Error message: The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternative path to a folder containing the installation package 'RingCentralForWindows 9.4.3' in the box below. Also not able to uninstall older version.


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Hi Karen, 

If you're still receiving this error, please open a case with Support to get some additional assistance. 


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