I cant believe this is actually how Ring Central would work. Poor program if so...
We have a call group set up for 24 hours. We have users in the group who have custom hours. Lets say Joe works 9-5, we set his custom hours on his user to 9-5.
When setting this up, Joe can receive direct calls 9-5 to his exstention, but not call group calls since he is "unavailable".
When I called support, they said that if a user has custom hours, they are unavailable for call groups.
Why? Shouldn't ring central be smart enough to allow calls from the call group during his custom hours? This makes call groups pretty worthless to us as users do not want calls to their extension during off hours.
Anyone know a good work around?