question

lopez-aguado-turin avatar image
lopez-aguado-turin asked ·

voicemail not playing correctly

My default voicemail says "you've reached Clarissa Cruz-Duran..." on the ring central website but instead it plays "you've reached paralegal unknown..." , is there a way I can fix this without recording a custom message? 
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hello LOPEZ,

Check out this Troubleshooting Tread:  The Wrong Name is Heard when Calling a Users Extension and let me know if that was the issue :)
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It was, thank you
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You're welcome!
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julianna-nfmg10373 avatar image
julianna-nfmg10373 answered ·
Hello,

I've been having a problem with RC's voicemail. Whenever all of us play the voicemails, it's playing the automated system's options, '' To leave a message, press 1...'' That's all we hear. Please help.


Thanks,
Julia
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Hey Julianna, could you please provide more information? Where are you hearing this message? Is it on a specific extension? The more details the better :)
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Hi Saadet,

We hear it on all numbers. 


Julie
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Hey Julianna, unfortunately, I need more information in order to help you....

If it makes more sense for you, I would contact our Phone Support (888-898-4591, Option 3) so they can troubleshoot with you live. 
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