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deborah-leaverton avatar image
deborah-leaverton asked ·

Receiving faxes with patient info from a medical center

The past couple of weeks, I've been receiving medical faxes with very personal medical information on them. I've called the medical facility that the faxes are coming from to let them know, and they said those were their patients, and to destroy the faxes, but I'm still getting them. My husband said I should check that it's not a problem within RingCentral, but I don't see how it could be since they would be actually dialing my number to send the faxes. It's a violation of HIPAA for then to be sending the faxes to me, but I did make the effort to let them know, and I assumed that the medical center would be concerned enough of HIPAA violations to take care of them problem. Has anyone else had something like this happen to them?
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danno avatar image
danno answered ·
Does the fax header or cover sheet show your number or another number?
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mike answered ·
I've never heard of this before, or at least I've never heard of the medical facility not wanting to protect themselves.  If you can tell what number the faxes are coming from can you email it to community.support@ringcentral.com?  

Mike 
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deborah-leaverton avatar image
deborah-leaverton answered ·
No, it just has the medical center information at the top. When I called the medical center, someone said that when their machine is full, it send a return fax to alternate numbers, and they could remove my number, but obviously that hasn't happened. I'm not sure why my number would be there in the first place? I've had my number for a long, long time, and this has only started happening in the past 2-3 weeks. Some of the faxes have had social security numbers, and all have had diagnosis, name, address, birth date, phone number, etc of the patient. 
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You could always just block their number.
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Even so, who else are they sending the faxes to that have no business receiving them? It's a HIPAA violation, and when I called, they were concerned, and told me to destroy the faxes and they would fix the problem. I guess they didn't fix it...
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By law, they are suppose to submit an inadvertent disclosure tracking form to the the subject of the PHI. There are huge fines for violating this.
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deborah-leaverton avatar image
deborah-leaverton answered ·
Sure, Mike, I will do that. I did send a report last week to the Office of Civil Rights because of the HIPAA laws, so the patients could be notified that their records had gone to someone else without their permission.
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bjsvec avatar image
bjsvec answered ·
I have had emails/faxes/voice messages/snail mail sent to me by accident with other peoples personal information.  You are doing the right thing by notifying the sender, but besides that there is nothing you can really do or need to do in my opinion.  
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jay-nichols1734 avatar image
jay-nichols1734 answered ·
Call the facility and ask for the IT department.  Then ask for the name of the CIO (chief information officer  make sure you get a name) then ask to talk to that person.  I run a medical clinic where we get missent faxes periodically.  Most facilities will bend over backwards to fix the problem, but I had one VERY large hospital blow me off for 4 months.  It did take a call to the CIO and a threat to report them to CMS for HIPAA violations. That finally worked.
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chris-duquette answered ·
Blocking the number as Danno said is the best idea otherwise youll be sifting through private info up to your eyeballs and then who knows someone could then try and hold you accountable for having even received the information even though it was not your mistake in the least. try and get in touch with the CIO and IT department as Jay has suggested and then make sure to
A. record that call
B. make sure you tell them when you started blocking the number so you get it out there that you arent getting the info anymore.

Seems like that should just about handle it. Good luck!!!
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